In the registration request form for the Bústia Ética service - e-TRAM module, it is necessary to designate a "person responsible for the service", who will be the "main interlocutor with the AOC consortium for everything related to this service ".
This person is the one who will receive the email of registration of the test environment and the real environment of the service. This person designated at the top is the first person to administer the actual environment. With this role you will not see the cases.
Once registered, you can make the changes you consider and you can freely make all the people you consider as an administrator, receiver or whatever is appropriate. Each profile or role assigned to a person will require a combination of user + password. Therefore, a person can have one or more users and roles at the same email address.